The Nerdery’s UX Apprenticeship is a 12-week program that focuses on working, and developing skills, in User Experience. Apprentices gain a holistic understanding of the UX process by studying business discovery, user research, information architecture, interaction design, and visual design—and by utilizing techniques such as interviewing, empathy maps, card sorting, process flows, wireframing, prototyping, and user testing.
Below are some examples of workshops and deliverables I contributed to during my apprenticeship. Additional work examples are available on an in-person basis.
The key to a successful UX project is a thorough understanding of the problem. In order to gain that understanding, we conduct business discovery workshops and stakeholder interviews to learn business and user goals, pain points, and opportunities for improvement. This information helps set a framework and strategy for the rest of the project.
User research is all about discovering the people who use your product or service—what they do, how they do it, where they do it, and why they do it. Who and what are they interacting with? What are their pain points? How could a design or redesign make their lives easier? We learn this information through methods such as interviews, where we create a dialogue with the user to learn more about them, and contextual inquiry, where we observe users and their daily interactions with a product or service.
Information architecture helps us bring the right content, to the right people, at the right time, in the right way. We develop a content strategy to determine a brand’s voice and tone—how they present content to their users. And we use methods use as card sorting and site mapping to make sure content is organized in a simple and accessible way.
After research and planning, we begin to design improved interactions for our users. We use methods such as process flows, wireframes, and prototypes to determine how a interface will look and how a user will navigate through it.
Lastly, we use visual design to determine what the final interface will look like. We use tools such as style tiles and mood boards to decide how the design will be visually communicated.
To learn more about the apprenticeship program, visit The Nerdery blog and check out this blog post.