UX Apprenticeship

The Nerdery’s UX Appren­tice­ship is a 12-week pro­gram that focus­es on work­ing, and devel­op­ing skills, in User Expe­ri­ence. Appren­tices gain a holis­tic under­stand­ing of the UX process by study­ing busi­ness dis­cov­ery, user research, infor­ma­tion archi­tec­ture, inter­ac­tion design, and visu­al design—and by uti­liz­ing tech­niques such as inter­view­ing, empa­thy maps, card sort­ing, process flows, wire­fram­ing, pro­to­typ­ing, and user test­ing.

Below are some exam­ples of work­shops and deliv­er­ables I con­tributed to dur­ing my appren­tice­ship. Addi­tion­al work exam­ples are avail­able on an in-per­son basis.

Business Discovery

The key to a suc­cess­ful UX project is a thor­ough under­stand­ing of the prob­lem. In order to gain that under­stand­ing, we con­duct busi­ness dis­cov­ery work­shops and stake­hold­er inter­views to learn busi­ness and user goals, pain points, and oppor­tu­ni­ties for improve­ment. This infor­ma­tion helps set a frame­work and strat­e­gy for the rest of the project.

User Research

User research is all about dis­cov­er­ing the peo­ple who use your prod­uct or service—what they do, how they do it, where they do it, and why they do it. Who and what are they inter­act­ing with? What are their pain points? How could a design or redesign make their lives eas­i­er? We learn this infor­ma­tion through meth­ods such as inter­views, where we cre­ate a dia­logue with the user to learn more about them, and con­tex­tu­al inquiry, where we observe users and their dai­ly inter­ac­tions with a prod­uct or ser­vice.

Information Architecture

Infor­ma­tion archi­tec­ture helps us bring the right con­tent, to the right peo­ple, at the right time, in the right way. We devel­op a con­tent strat­e­gy to deter­mine a brand’s voice and tone—how they present con­tent to their users. And we use meth­ods use as card sort­ing and site map­ping to make sure con­tent is orga­nized in a sim­ple and acces­si­ble way.

Interaction Design

After research and plan­ning, we begin to design improved inter­ac­tions for our users. We use meth­ods such as process flows, wire­frames, and pro­to­types to deter­mine how a inter­face will look and how a user will nav­i­gate through it.

Visual Design

Last­ly, we use visu­al design to deter­mine what the final inter­face will look like. We use tools such as style tiles and mood boards to decide how the design will be visu­al­ly com­mu­ni­cat­ed.

To learn more about the appren­tice­ship pro­gram, vis­it The Nerdery blog and check out this blog post.